Privacy Policy & Terms and Conditions
Epic Journey Wellness | epicjourneywellness.com
Privacy Policy
Effective Date: March 23, 2026
Epic Journey Wellness (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at epicjourneywellness.com, complete any of our forms, or use our virtual care services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, and any other information you voluntarily provide through our contact forms, lead forms, or consultation requests.
Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs collected automatically when you visit our website.
Communications: Records of any correspondence, inquiries, or messages you send to us.
How We Use Your Information
We use the information we collect to respond to consultation requests and follow up with potential clients, schedule and facilitate virtual care appointments, send service-related communications and appointment reminders, improve our website and services, comply with applicable laws and regulations, and protect the safety and security of our clients and our business.
How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party vendors who assist us in operating our website or servicing you, provided those parties agree to keep your information confidential. We may also disclose information if required by law or to protect the rights, property, or safety of Epic Journey Wellness, our clients, or others.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience and collect usage data. You can instruct your browser to refuse all cookies, however some features of our website may not function properly without them.
Meta (Facebook) Lead Forms
If you submit information through our Meta or Facebook advertising lead forms, that information is collected by Meta and shared with us pursuant to Meta’s data policies. We use this information solely to follow up on your consultation request and do not share it with third parties outside of our service providers.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. No method of transmission over the internet is 100% secure, but we are committed to protecting your information using industry-standard practices.
Your Rights and Choices
Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of receiving marketing communications from us at any time. To exercise any of these rights, please contact us using the information below.
California Privacy Rights (CCPA)
If you are a California resident, you have the right to request disclosure of the personal information we have collected about you, the sources from which we collected it, and the purpose for collecting it. You also have the right to request deletion of your personal information. We do not sell personal information. To submit a request, contact us at the information below.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.
Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website following any changes constitutes your acceptance of the revised policy.
Contact Us
Epic Journey Wellness Website: epicjourneywellness.com Location: Newport Beach, California
For questions or requests regarding this Privacy Policy, please use the contact form on our website.
Terms and Conditions
Effective Date: March 30, 2026
These Terms and Conditions (“Terms”) govern your use of the Epic Journey Wellness website at epicjourneywellness.com and any services provided by Epic Journey Wellness (“we,” “us,” or “our”). By accessing our website or submitting any form, you agree to these Terms in full. If you do not agree, please discontinue use of our website and services.
1. Services
Epic Journey Wellness provides wellness coaching, recovery support, intervention services, virtual therapy coordination, and related health and wellness services. Our services are offered both in person in Orange County, California, and virtually nationwide. Nothing on this website constitutes medical advice, a diagnosis, or a treatment recommendation. Always consult a licensed medical professional for medical decisions.
2. SMS Messaging Program
Program Name: Epic Journey Wellness SMS Communications
By submitting your phone number through any form on our website or through our Meta advertising lead forms, you consent to receive SMS text messages from Epic Journey Wellness. These messages may include:
- Initial consultation follow up
- Appointment reminders and scheduling
- Service information and wellness resources
- Lead nurturing communications
Message Frequency: Message frequency varies based on your inquiry and engagement. You may receive up to 7 messages per week.
Message and Data Rates: Message and data rates may apply depending on your mobile carrier and plan.
How to Opt Out: Reply STOP to any message at any time to unsubscribe. You will receive one confirmation message and will not receive further messages unless you re-subscribe.
How to Get Help: Reply HELP to any message or contact us at 760-409-7544 for assistance.
Support Contact: Preston Durnford | 760-409-7544 | epicjourneywellness.com
3. Intervention Services
Intervention services provided by Epic Journey Wellness are independent consulting services and are offered on a cash-pay basis. Fees are discussed and agreed upon prior to services being rendered. Epic Journey Wellness does not guarantee specific outcomes from intervention or recovery services.
4. Treatment Placement
Epic Journey Wellness may assist clients in identifying and connecting with appropriate treatment facilities. We partner with licensed treatment centers in Orange County and across the country. Treatment placement recommendations are based on the individual’s needs and available resources and do not constitute a medical referral.
5. Virtual Care
Virtual care services coordinated through Epic Journey Wellness are provided by independent licensed professionals. Epic Journey Wellness serves as a coordination and support platform and is not itself a licensed medical or behavioral health provider.
6. Disclaimer of Warranties
Epic Journey Wellness provides its website and services on an “as is” basis without warranties of any kind, express or implied. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.
7. Limitation of Liability
To the fullest extent permitted by law, Epic Journey Wellness shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services. Our total liability to you for any claim shall not exceed the amount paid by you to Epic Journey Wellness in the three months preceding the claim.
8. Indemnification
You agree to indemnify and hold harmless Epic Journey Wellness, its owners, employees, and agents from any claims, damages, or expenses arising from your use of our website or services or your violation of these Terms.
9. Governing Law
These Terms are governed by the laws of the State of California. Any disputes arising under these Terms shall be resolved in the courts of Orange County, California.
10. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website following any changes constitutes your acceptance of the revised Terms.
11. Contact Us
Epic Journey Wellness Website: epicjourneywellness.com Phone: 760-409-7544 Location: Newport Beach, California
For questions regarding these Terms, please use the contact form on our website or call us directly.